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02.08.2018 12:12
Ofgem fines Npower fines npower £2.4 million for failing to install advanced meters by deadline
AUTHOR: publics.bg


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According to a press release released today, Ofgem fined Npower £2.4 million for failing to install advanced meters to business consumers by the deadline of April 2014. 

Ofgem explains that these customers missed out on the opportunity to receive better information about their energy consumption and control costs because npower missed its deadline to supply business customers through advanced electricity meters at nearly 4,000 meter points and because it installed around 200 traditional meters when it was required to install advanced meters.

Npower had five years to take all reasonable steps to install advanced meters for its larger non-domestic customers, but Ofgem found that the supplier did not take all reasonable steps to install advanced meters at 4,000 of these meter points. This meant that the supplier did not meet its legal requirements for the roll-out as set out in its licence conditions

Rob Salter-Church, Ofgem interim executive director for consumers and markets said: “Npower is paying the price for failing to meet its obligations and letting down its business customers. The Government set a clear deadline for suppliers to ensure no business customers unnecessarily missed out on the benefits of advanced meters, including the opportunity to save money on their bills. The fine reflects that there were systemic failings by npower which led to the serious failure of not meeting the deadline. Suppliers must learn their lesson to make sure mistakes like this are not repeated in the roll-out of smart meters."


TAGS: grid | UK | ofgem | regulator | fine | npower | smart meters 


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