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18.07.2018 10:17
© vw.com
The European Commission and national consumer protection authorities in the EU published today their conclusions on the withdrawal from the EU market of 8.5 million vehicles which was carried out by the Volkswagen Group as a result of the Dieselgate scandal. In the communication it is said that the efforts of the VW Group to build confidence in the withdrawal of the affected vehicles from the market and the substantial improvement in the information provided to consumers are welcomed. The correction rate is now at 80% and the group is committed to continuing the free update and the related factual guarantee to resolve the problems that arise after the update, until the end of 2020. However, the Commission and the consumer protection authorities regret that, that the company did not provide a comprehensive and clear guarantee in the event of problems arising after the repair.
Commissioner for Justice, Consumers and Gender Equality Vera Jourova said: "We have worked hard to make the VW Group more proactive with EU consumers affected by the Dieselgate scandal. VW fulfilled the action plan that promised, but that was all. This is yet another reminder of the need for stricter rules on individual legal protection in the EU, including collective action. In its conclusions, the European Commission and consumer protection authorities recognize that the actions taken by Volkswagen have so far led to positive changes to the information provided on the Internet, including detailed questions and answers and video clips on the cause of the update and how users can benefit from it as well as the confidence-building measure. On the other hand, Volkswagen does not provide complete and clear assurance that the update does not affect vehicle performance and refuses to simplify the conditions giving access to the confidence building measure.”
The completion of this coordinated action at EU level does not exclude further action by law enforcement at national level, depending on the relevant local conditions, the EC said.
Following the Dieselgate scandal in September 2016, Commissioner Jourova received from Volkswagen an EU-wide action plan to ensure that the affected vehicles in the Union are repaired, that consumers are duly informed and that this process does not give rise inconveniences for them. In June 2017, when the correction process was still slow, in addition, Volkswagen provided a so-called confidence-building measure by promising to address all issues arising from the correction by the end of 2018. The actual guarantee related to the confidence building measure is limited to 11 engine parts. In September 2017, national consumer authorities, led by the Dutch authority and the European Commission, asked Volkswagen to make further efforts. The report reviews the results of actions taken by Volkswagen in response to this request.
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