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From Bulgaria
10.07.2018 15:28
© Clyde Robinson, flickr.com
The national regulatory agency has requested information from ENERGO-PRO Varna and CEZ Distribution Bulgaria in connection with poor quality electricity, which companies provide for settlements, according to a regulator's announcement.
The Agency has decided to take action, based on several reports in national media about numerous cases of low quality of the electricity distribution to the residents of the village of Polikraishte, Gorna Oryahovitsa municipality, Veliko Tarnovo. In connection with this, KEVR has sent a letter to the management of ENERGO-PRO Varna EAD, which distributes electricity to the village. In the letter, the regulator asks for information about the causes of the disrupted power supply. The Agency reminds that under the Company's General Terms and Conditions, it is obliged to provide a quality service to its subscribers. "Disrupted power supply violates consumers' rights, violates their normal rhythm of life and can cause material damage to them as well as unacceptable social and health risks," KEVR said. A copy of the letter was also sent to the mayor of the village of Polikraishte Marin Todoranov.
The Commission expects ENERGO-PRO Varna EAD to submit an analysis of the reasons for the disturbed electricity supply in the village and information about the measures taken and the time frame in which the situation will be normalized. Upon receipt of the requested information, KEVR will perform an analysis and, if necessary, perform an on-site inspection on whether the company is performing its licensing obligations.
KEVR also expects an answer from CEZ Distribution Bulgaria AD in connection with reports regarding the poor quality of the electricity distributed to Vrachesh, Botevgrad municipality, which falls within the territory of the distribution system operator. Last week, the regulator requested from the company written explanations for the frequent disruptions of the electricity supply and to immediately take steps to remedy them. Upon receipt of the answer of CEZ Distribution Bulgaria AD, KEVR will assess the need for an on-site check.
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